Bank Protection
Simple steps to keep your money safe
Secure Online Banking
- ✓Use a strong, unique password for your bank account
- ✓Enable two-factor authentication (ask your bank how)
- ✓Never log in to your bank from public WiFi
- ✓Only use your bank's official app or website
- ✓Log out completely when you're done banking
Know Your Rights
- ✓Your bank will never ask for your full PIN or password
- ✓You have the right to dispute unauthorized charges
- ✓Banks must investigate fraud claims within 10 business days
- ✓You are not liable for unauthorized electronic transfers reported within 60 days
- ✓You can request a temporary freeze on your account at any time
Protect Your Cards
- ✓Never share your PIN with anyone — not even bank staff
- ✓Cover the keypad when entering your PIN at ATMs
- ✓Check ATMs for card skimming devices before inserting your card
- ✓Set up transaction alerts on your banking app
- ✓Review your statements every month for unfamiliar charges
If You Shared Your Information
- ✓Call your bank immediately using the number on your card
- ✓Ask them to freeze or close the compromised account
- ✓Change your online banking password from a safe device
- ✓Request new debit and credit cards
- ✓Monitor your accounts daily for the next few months
- ✓Consider placing a fraud alert with credit bureaus